Outsourced Call Center Virtual Assistants
Managing a high volume of inbound or outbound calls requires a dedicated team and significant infrastructure. Our Outsourced Call Center VAs provide a scalable and cost-effective solution for your customer support and sales needs.
- Inbound Customer Support
- Outbound Sales & Lead Generation
- Order Taking & Processing
- Technical Support
Ready To Meet Your Next Call Center Virtual Assistant?
Our remote pros have worked with some of the globes biggest brands
We’re the trusted talent partner for businesses of all sizes, helping them find and integrate exceptional professionals without the hassle.
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Why Choose Outsource Ability for Your Next Hire?
Skip the CV Pile
Stop screening CVs. We send you video introductions from 3 pre-vetted professionals matched to your brief.
No Upfront Costs
Our streamlined talent matching process is completely free. You only pay for the hours your new hire works.
No Lock-In Contracts
No long-term commitments or lock-in contracts. Scale your team up or down as your business needs change.
Hire with Confidence
We’re confident in our matches, but if it’s not the right fit, we’ll find you a replacement at no extra cost.
World-Class Talent Pool
Access a world-class network of professionals, rigorously screened for skill, experience, and communication.
We Handle The Paperwork
We handle contracts and setup, helping you get your new Call Center Virtual Assistant started quickly and efficiently.
We handle the Heavy LiftingSo you can focus on growth.
Average rating of 4.9 by our clients
Build Your Dream Team Without the Hiring Hassle
Building an in-house call center is incredibly expensive and complex, requiring investment in technology, training, and management. For many businesses, it’s simply not a feasible option, leading to poor customer service. We provide a turnkey solution. We give you access to a team of pre-vetted, professional call center agents, allowing you to launch or scale your call center operations quickly and affordably.
Inbound Customer Service
Our call center VAs handle your inbound customer service calls, answering questions, resolving issues, and providing an exceptional experience for your customers. This builds loyalty and enhances your brand reputation.
Outbound Telesales & Lead Generation
We can build and manage an outbound calling team to generate new leads, qualify prospects, and set appointments for your sales team. This is a powerful way to proactively grow your sales pipeline.
Technical Support Help Desk
Our assistants can provide Tier 1 technical support, troubleshooting common issues and guiding your customers through problem-solving steps. This provides instant help for your users and reduces your support burden.
Order Taking & Processing
For businesses that take orders over the phone, our VAs can provide a professional and efficient order-taking service. They can process payments securely and ensure all order details are captured accurately.
Appointment Setting
Our call center team can manage your appointment setting process, making outbound calls to book, confirm, and reschedule appointments. This keeps your service-based business’s calendar full and productive.
Market Research & Surveys
We can conduct market research and customer surveys on your behalf. Our agents can make outbound calls to gather valuable feedback and insights from your target audience or existing customer base.
24/7 & After-Hours Answering
Our global talent network allows us to provide 24/7 call center coverage. This ensures that your customers can always reach a live person, no matter what time zone they are in.
Scalable Teams
Our service is designed to be scalable. You can easily add or remove agents from your team to match your fluctuating call volume, ensuring you are only paying for the resources you need.
Quality Assurance & Reporting
We provide regular reporting on your call center’s performance, including key metrics like call volume, average handle time, and customer satisfaction. We also conduct quality assurance to ensure a high standard of service.
How to Hire a Call Center Virtual Assistant with Outsource Ability
Deliver a world-class customer experience and drive sales growth. Our service provides you with a skilled and scalable team of Call Center VAs who can handle your call volume with professionalism and efficiency.
1
Discovery Call
Tell us about the role, required skills, and hours you need. We’ll use this discovery brief to understand your goals and identify the perfect candidates from our global talent network.
2
Candidate Screening & Testing
Based on your brief, our recruitment team sources, vets, and tests top candidates. We handle the entire screening process, shortlisting only the most suitable professionals for your review.
3
Client Interview & Testing
We present you with video introductions from our top three pre-vetted candidates. You can then select your favorite, conduct a light test task, or hold a final interview before making your decision.
4
Timesheet Tracked Hourly Billing
Our team transparently tracks all hours, providing you with summaries for your reference. You are only billed for the hours your new hire has logged, with no hidden fees.
5
Admin & Account Management
We handle all the administrative work, including contracts and setup. Our team manages the account ongoing, ensuring a smooth and successful partnership so you can focus on growth.
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive about our process, talent, and guarantees.
We specialise in sourcing Marketing Assistants, Social Media Managers, SEO/PPC Specialists, Virtual Assistants, Sales Development Reps, Customer Support Agents, and Administrative Professionals — all ready to work remotely and integrate with your team.
South Africa offers a strong mix of English fluency, cultural compatibility with Western markets, reliable internet infrastructure, and affordable labor costs — creating a sweet spot for quality and value.
Outsource Ability connects global businesses with highly skilled, pre-vetted remote professionals based in South Africa. We help companies quickly fill marketing, sales, operations, and support roles without the hassle of traditional recruitment.
Yes! Whether you need one assistant or a full team across marketing, operations, and support, we can build and manage the recruitment process end-to-end — all from South Africa’s top talent pool.
Once you share your job brief, we usually deliver 2–3 video introductions within 3–5 business days. You review, choose your favorite, and can have them working the same week.
Every professional undergoes multi-stage vetting — including experience verification, skills testing, English proficiency, background checks, and video interviews. We only accept top-tier candidates ready for international work.
Absolutely. You’ll receive short video introductions of shortlisted professionals so you can see their communication style and personality before deciding who to hire.
If the fit isn’t right, we’ll provide a free replacement quickly. Our goal is long-term satisfaction, not just filling a seat.
Yes — since all agreements are on rolling monthly terms, your first month effectively acts as a risk-free trial. You can adjust, replace, or cancel anytime with notice.
We help set up success frameworks and offer ongoing support, but day-to-day management stays with your internal team. However, we do regular check-ins to ensure both sides are happy.
South Africa’s GMT +2 timezone overlaps conveniently with the UK, Europe, and part of the US morning hours — allowing easy collaboration during standard work hours.
Our talent works from equipped home offices with reliable internet, headsets, and professional setups. Any role-specific software or tools can be arranged directly with you before starting.
Most clients use Slack, Teams, or Zoom for daily communication, and tools like Asana, Trello, or HubSpot for task management. We help integrate your new team member seamlessly into your workflow.
We follow strict data-security guidelines, including NDAs, encrypted communications, and secure file-sharing practices. You can also add your own company policies to our agreements.
Yes — you can add or reduce remote professionals at any time. Our monthly contracts give you full flexibility as your workload changes.
You pay a simple flat monthly rate per professional — no recruitment fees, setup costs, or hidden extras. Rates vary depending on skill level and role type.
All payments go through Outsource Ability. We handle payroll, compliance, and transfers to the professional, so you only manage one simple invoice per month.
We accept bank transfers, debit/credit card payments, and selected international payment gateways to make cross-border billing hassle-free.
No long-term lock-ins. Our rolling monthly contracts let you stay flexible — perfect for startups or businesses scaling at their own pace.
Traditional recruiters charge large placement fees and take weeks to deliver candidates. We provide pre-screened remote professionals, ready to start within days, on flexible monthly terms — no long contracts or heavy upfront costs.
What do Agents Think About working with Outsource Ability?
The quality of our talent is our number one priority. See firsthand what it’s like to be part of the Outsource Ability network and help businesses thrive.
Leading Publications say Outsource Ability Is The #1 Choice For Hiring Call Center Virtual Assistants
Outsource Ability has been featured as the number one choice for hiring remote Call Center Virtual Assistants as we continue our mission to connect businesses with exceptional, pre-vetted global talent.
All third-party logos and trademarks are the property of their respective owners. Their display does not imply any affiliation with or endorsement by them.
What Our Clients Have to say
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