Effective Date: March 25, 2026
At Outsource Ability, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment through our calendar, fill out forms, or otherwise interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and any other details you voluntarily provide when you book a consultation, request a quote, or contact us.
- Booking & Calendar Data: When you book an appointment via our GoHighLevel calendar, we collect the date, time, and any notes or questions you include.
- Automatically Collected Information: IP address, browser type, device information, and cookies when you visit our site or landing pages.
- Usage Data: How you interact with our website and ads (tracked via Meta Pixel and other tools for advertising and analytics).
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our outsourcing services (virtual assistants, marketing support, etc.)
- Schedule and manage your appointments and consultations
- Communicate with you (replies to inquiries, booking confirmations, service updates)
- Send marketing and promotional messages (you can opt out anytime)
- Run and optimize our Meta (Facebook/Instagram) advertising campaigns
- Analyze website performance and improve user experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it in these limited cases:
- With trusted service providers (e.g., our email service, payment processors, or cloud hosting) who help us operate our business
- With Meta (Facebook) for conversion tracking, we can measure the effectiveness of our ads
- When required by law or to protect our rights and safety
4. Cookies and Tracking Technologies
We use cookies and similar technologies (including the Meta Pixel) to enhance your experience and track ad performance. You can manage cookie preferences through your browser settings.
When you click on our ads and book an appointment, we use server-side tracking (Conversions API) to record the booking as a conversion while protecting your privacy.
5. Data Security
We take reasonable measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You may:
- Request access to, correction, or deletion of your personal information
- Opt out of marketing emails (unsubscribe link is in every email)
- Limit certain tracking (through browser settings or device preferences)
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Our services are not directed to children under 13 (or 16 in some regions). We do not knowingly collect data from children.
8. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Outsource Ability:
team@outsourceability.com
+44 73 836 76914
37 Station Road, Bexhill-on-Sea, TN401RG
By using our website and booking services, you consent to the practices described in this Privacy Policy.